Frequently Asked Questions( FAQ )

Before Placing Order

They are 1:1 top A quality designer bags. We can guarantee you will get 100% same products as the pictures displayed. Meanwhile we also offer Top AAA quality bags, the price range is $200-$500, if you interest in Top AAA quality bag, submit an inquiry please.

All of our bags and belts are made of high quality genuine leather (except some canvas bags)

We accept USD, EUR, GBP, AUD and CAD and you can switch currencies anytime.

For most of bags: packed with dust bag. They are not packed with original box because the original box will increase the transportation cost in the end. If you need the original box, please buy it separately.
For the wallets, shoes and accessories: packed with dustbag and original box.

Yes, if you don’t want to miss the big save deals, just subscribe us, and we’ll send special offers during holidays/season sales to our subscribers only.

When Placing Order

Choose the items you like and add them to cart-> use coupon and check out-> fill in the shipping address and email-> complete payment and you will receive a confirmation email shortly(check SPAM box if you can’t see it normally)

Normally order will be shipped with around 2-3 working days. However, in peak season, it may take up to 5-7 working days, we will keep you informed if any delays happened.

We ship orders via fast dedicated air shipping lines to USA,Canada and most of EU Countries. ETA is about 7-12 working days（It depends on the product you purchased and the shipping method you choose）
~CLICK to see the delivery time from different countries~

When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.

Normally you won’t. We will declare each bag less than 20usd and mark it as gift. if you want to avoid duty fees, please select the shipping option with (Incl. TAX), We have sent over 10,000 parcels on 2020 and 99.7% of them passed custom without problem.

Once we shipped your order, you will receive an email with tracking number(check your SPAM folder if you haven’t found it). tracking site: 17track.net/en
~Go and learn how to track your order~

After Shipping

International shipping is not 100% controable, about 0.03% of our parcels might get lost and we will offer you following solutions if it’s lost: 1) sending you a new parcel right away. 2)making full refund to you right away

First you need to check the tracking number on the parcel, compare it to the tracking number on our website and see whether they are same.
If they are same they please take photos for the tracking lable and the products you received. We will offer you solutions in 24 hours.

At Luxybag we are committed to building lasting relationships with our clients by providing the best quality product available. Our team of trained experts comb the markets to find the best supplier for each item on our site. We then follow up with the factories to ensure that each item is manufactured with top quality materials and identical to the original in every way. Finally, in the last minutes before shipment each individual item is hand inspected by our trained quality experts. All of this is to ensure that you receive the best quality Designer items on the market. We are so confident in our quality standards that we provide a 100% quality guarantee. If you are not satisfied with your merchandise in any way you may return it for a refund or replacement.